Overland Park, Kansas
0 comments
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5.0
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Exchange, Refund and Cancellation Policy

In April, 2010, I purchased a product at J.C.Penny and to get $10 off and stupidly enrolled in the Fun Family Select which gives discounts on many things.

However, I forgot to call and cancel after the 1 month free trial and have been being billed on my Discover ever since. I had NO communication from them in all those years. I just received a letter informing me that the benefit is no longer be offered. This is how I came to realize that this was happening.

I called and was told I should have seen the payment on my Discover bill and called to cancel. Wow. I will say that I was reimbursed the entire amount but feel like I should warn others to not sign up for anything like this or with this company. It should not be legal to continue to bill for a service without any form of personal communication, not just the bill on the credit card statement, at least annually.

I was told that is how the one month free agreement works.REALLY?

Reason of review: Problems with payment.

Monetary Loss: $647.

Preferred solution: Full refund.

I liked: That i am suppose to get a full refund.

I didn't like: Being billed for 65 mons without any communication.

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